Limited Hardware Warranty, Return & Exchange Policies, and RMA Process.
- Limited Hardware Warranty
The applicable warranty period for these items is one (1) year for hardwares, but do not apply to rfid tags, accessories, software and other consumables.
Process. To obtain warranty service, Dealer must provide to Yiiro within the applicable warranty period (a) a valid form of bill of purchase order or receipt substantiating the fact and date of purchase, and (b) shipping documentation or records to substantiate the date of shipment. Dealer must promptly notify Yiiro of any known warranty claims and cooperate in any claim investigation. Dealer must initiate all warranty claims using Yiiro’s the RMA process set out below.
Repair or Replacement. During the applicable warranty period, Yiiro will, in its sole discretion, either (a) repair the defective Product using new or refurbished parts, or (b) provide a same-model replacement (or if discontinued and unavailable, a materially equivalent or better model). This is Yiiro’s sole and exclusive liability under this Limited Hardware Warranty, and Dealer’s sole remedy. Repaired and replacement Products will be warranted under the terms of this Limited Hardware Warranty for the remainder of the original warranty period or ninety (90) days from the date of shipment to Dealer (or its designee), whichever is longer. Any replaced product or part becomes Yiiro’s property.
Exclusions. This Limited Hardware Warranty is contingent upon proper warehousing, shipment, and normal use of the Product, and will not apply if (a) the original Product identification markings (trademark, serial number, or model number) have been altered, defaced, or removed; (b) the Product has been modified or altered other than by Yiiro; (c) the Product was installed other than in strict accordance with the user manual instructions other than by Yiiro; (d) the Product was subject to faulty repair or maintenance other than by Yiiro; (e) the Product was used for a purpose for which it was not designed or intended; (f) the Product was subjected to misuse, abuse, or negligence; (g) the Product was subjected to operating conditions (e.g., atmospheric, moisture, or humidity) outside of acceptable conditions specified in the user manual; (h) the Product was subjected to electrical short circuits or transients, accident, fire, flood, or other acts of God; or (i) the Product was purchased by Dealer from a person or entity other than Yiiro. This Limited Hardware Warranty does not apply to demonstration Products and certain incentive- or specially-priced Products, all of which are sold or provided by Dahua “AS IS” without any warranty. This Limited Hardware Warranty does not include, and Dahua does not provide, any data recovery services. YIIRO STRONGLY RECOMMENDS THAT DEALERS OR END USERS BACK UP PRODUCT DATA PRIOR TO SUBMITTING ANY PRODUCT FOR WARRANTY SERVICE, AND DEALER IS RESPONSIBLE FOR COMMUNCATING THIS RECOMMENDATION TO END USERS.
Non-Transferable. This Limited Hardware Warranty is specific to the Dealer and may not be transferred or assigned. Any attempted transfer or assignment will be null and void and will not be recognized by Yiiro.
No Software or Consumables Warranty. This Limited Hardware Warranty does not extend to firmware or software accompanying, included with, or embedded in the Products (“Software”) or consumables. ALL SOFTWARE AND CONSUMABLES ARE PROVIDED “AS IS.” YIIRO DOES NOT GUARANTEE THAT ANY SOFTWARE WILL BE ERROR-FREE OR FUNCTION WITHOUT INTERRUPTION.
Disclaimers. THIS LIMITED HARDWARE WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE, OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. WITHOUT LIMITING THE PRECEDING SENTENCE, YIIRO MAKES NO CLAIMS, AND DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, WITH RESPECT TO ANY PRODUCT’S ABILITY OR EFFECTIVENESS IN PREVENTING OR REDUCING THE RISK OF, OR DAMAGES RESULTING FROM, PROPERTY DAMAGE OR LOSS, THEFT, PERSONAL INJURY, OR DEATH..
Limitation of Liability. NEITHER DAHUA NOR ITS AFFILIATES WILL BE LIABLE FOR SPECIAL, PUNITIVE, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, MULTIPLE, OR OTHER INDIRECT DAMAGES, OR FOR LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE DAMAGES, LOSS OF REVENUE OR PRODUCTION, LOSS OF GOODWILL, COST OF CAPITAL, COST OF SUBSTITUTE EQUIPMENT OR SERVICES, DOWNTIME COSTS, CUSTOMER CLAIMS, PROPERTY DAMAGE, THEFT, PERSONAL INJURY, OR DEATH, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, STATUTE, STRICT LIABILITY, OR OTHERWISE, EVEN IF REASONABLY FORESEEABLE OR IF DAHUA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. THE TOTAL AGGREGATE LIABILITY OF YIIRO FOR ALL CLAIMS UNDER THIS LIMITED HARDWARE WARRANTY IS LIMITED TO THE PRICE PAID BY DEALER FOR THE RELEVANT PRODUCT..
- RMA Return Process
Step 1: Obtaining an RMA Number
Before Dealer submits a Product to Yiiro for service or repair, Dealer must obtain an RMA number.
Dealer may alternatively send an email to [email protected] and request a copy of the RMA Request Form. Dealer must complete the form and return it via email to [email protected] to receive an RMA number (typically within one business day).
Please note that Yiiro may require additional information in order to process certain returns. Also note that RMA numbers expire ninety (90) days after issuance. If an RMA number has expired, a new RMA number will need to be obtained.
Step 2: Shipping Back the Product
After obtaining an RMA number, Dealer will need to ship back the Product to Yiiro. Any Product returned to Yiiro must be properly packaged in its original packaging (or packaging providing the Product with protection equivalent to the original packaging) and sent via a reputable courier with package tracking services to the address communicated to Dealer in the RMA process. The RMA number must be clearly marked on the outside of the return shipment package. If the return shipment contains multiple packages, the RMA number must be clearly marked on the outside of each package. Dealer will be responsible for all shipping and handling costs for Product shipments to Yiiro under any of the above warranties or return/exchange policies.
Step 3: Relax
Dealer will be notified of Yiiro’s receipt of the Product, and Yiiro will provide Dealer with regular status updates as to the repair progress. After repairs are completed, Yiiro will ship the Product (or, as applicable, a replacement) back to Dealer. Yiiro will be responsible for all shipping and handling costs for any shipments of repaired or replacement in-warranty Products to Dealer (or its designee). Yiiro will provide Dealer with the shipment date and any tracking numbers. In certain situations a repair may not be possible, in which case Dealer will be promptly notified and provided with alternative options.
- Out-of-Warranty Products
Yiiro provides limited repair services for out-of-warranty and warranty-ineligible Products. Dealer may ship any such Product to Yiiro and request a non-binding estimate for the cost of repair. Repair services will only be commenced upon Dealer’s authorization. If Dealer declines repair or does not provide authorization within fifteen (15) days from the date Yiiro provides the estimate, Yiiro will return ship the Product to Dealer, at Dealer’s expense. Dealer will be responsible for the actual cost of any authorized repair, including, without limitation, labor, components, and testing. Dealer will also be responsible for all applicable taxes and in- and outbound shipping and handling expenses. Yiiro will suspend repair work and notify Dealer if Yiiro determines that the actual repair cost will materially exceed the estimate, and in such case, repair work shall only resume upon Dealer’s authorization.
Contact us at [email protected] for questions related to warranty and RMA.